CUSTOMER SERVICE EXECUTIVEMAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customized for our customer’s preferences and liking.
MAAS Edtech is seeking a professional and passionate Customer Service Executive to join our MAAS Team.
BASE SALARY RANGE (MIN): 8,000,000 VND
BASE SALARY RANGE (MAX): Negotiable
OFFICIAL INCOME: up to 13,000,000 VND
NUMBER OF VACANCIES: 2
WORKING TIME: 8-hour rotating working shifts
- 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
- 4.30 PM – 12.00 AM (Night Shift or Weekend – Working Online from Home)
You will work in rotating shifts with your colleagues and have 1 day off per week
RESPONSIBILITIES
- Respond promptly to customer inquiries and address any questions or issues customers may have via hotline, email, and social accounts.
- Communicate with customers to understand their requests and confirm orders;
- Handle customers’ complaints about services;
- Understand the company’s service packages in order to advise customers effectively;
- Follow-up and control the order status;
- Dealing with orders as per company policies, and procedures with customers;
- Receive and input orders into the system;
- Team up with co-workers to ensure proper customer service;
- Work closely with the Order control department to operate orders successfully according to the deadline;
- Collect customer data, feedback, and input into records;
REQUIREMENTS
- Bachelor’s degree in any subject is acceptable;
- 01-year experience in Sales, CS is preferred;
- Excellent knowledge of MS Office;
- Be able to read and write emails in English;
- Teamwork
BENEFITS
- Monthly income up to 13,000,000 VND, including:
+ Basic salary: 8.000.000 VND – 10.000.000 VND
+ Monthly incentive from the second working month;: 1.000.000 VND – 3.000.000 VND
- Meal allowance: 30,000 VND/ full day.
- Parking allowance:12,000 VND/ full day.
- VVIP, VIP orders allowance.
- 13th-month salary bonus.
- Annual business bonus if the team meets the yearly target.
- Annual salary review.
- PVI healthcare insurance policy for employees working more than 1 year.
- Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
- Insurance in accordance with the Labor Law.
HOW TO APPLY
If you are interested in this position, please apply by sending your CV to hr@maas.vn & hrdept@maas.vn with the title [MAAS] – position – Full name
Tel: 0899.488.088 (HR Dept)
RECRUITMENT PROCESS
After receiving your CV, we will take it into consideration thoroughly. If your background and experience meet the requirements, HR will contact you and arrange an interview schedule.
There are 2 rounds of interviews as follows:
- The 1st round: You will be interviewed by the HRM within 30 minutes.
- Test your skills in English and Vietnamese.
- The 2nd round: You will discuss more details about the job with the CEO and COO within 30 minutes.
MAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customized for our customer’s preferences and liking.
MAAS Edtech is seeking a professional and passionate Customer Service Executive to join our MAAS Team.
BASE SALARY RANGE (MIN): 8,000,000 VND
BASE SALARY RANGE (MAX): Negotiable
OFFICIAL INCOME: up to 13,000,000 VND
NUMBER OF VACANCIES: 2
WORKING TIME: 8-hour rotating working shifts
- 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
- 4.30 PM – 12.00 AM (Night Shift or Weekend – Working Online from Home)
You will work in rotating shifts with your colleagues and have 1 day off per week
RESPONSIBILITIES
- Respond promptly to customer inquiries and address any questions or issues customers may have via hotline, email, and social accounts.
- Communicate with customers to understand their requests and confirm orders;
- Handle customers’ complaints about services;
- Understand the company’s service packages in order to advise customers effectively;
- Follow-up and control the order status;
- Dealing with orders as per company policies, and procedures with customers;
- Receive and input orders into the system;
- Team up with co-workers to ensure proper customer service;
- Work closely with the Order control department to operate orders successfully according to the deadline;
- Collect customer data, feedback, and input into records;
REQUIREMENTS
- Bachelor’s degree in any subject is acceptable;
- 01-year experience in Sales, CS is preferred;
- Excellent knowledge of MS Office;
- Be able to read and write emails in English;
- Teamwork
BENEFITS
- Monthly income up to 13,000,000 VND, including:
+ Basic salary: 8.000.000 VND – 10.000.000 VND
+ Monthly incentive from the second working month;: 1.000.000 VND – 3.000.000 VND
- Meal allowance: 30,000 VND/ full day.
- Parking allowance:12,000 VND/ full day.
- VVIP, VIP orders allowance.
- 13th-month salary bonus.
- Annual business bonus if the team meets the yearly target.
- Annual salary review.
- PVI healthcare insurance policy for employees working more than 1 year.
- Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
- Insurance in accordance with the Labor Law.
HOW TO APPLY
If you are interested in this position, please apply by sending your CV to hr@maas.vn & hrdept@maas.vn with the title [MAAS] – position – Full name
Tel: 0899.488.088 (HR Dept)
RECRUITMENT PROCESS
After receiving your CV, we will take it into consideration thoroughly. If your background and experience meet the requirements, HR will contact you and arrange an interview schedule.
There are 2 rounds of interviews as follows:
- The 1st round: You will be interviewed by the HRM within 30 minutes.
- Test your skills in English and Vietnamese.
- The 2nd round: You will discuss more details about the job with the CEO and COO within 30 minutes.
