ORDER MANAGEMENT EXECUTIVEWant to work for a company that specializes in helping students in their study-life? Let’s join MAAS Edtech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is to operate an outstanding professional academic writing service to Students worldwide.
MAAS Edtech is seeking for a professional and passionate Order Management Executive to join our MAAS Team. The primary role of an Order Management Executive is to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.
JOB LEVEL: Junior
JOB ROLE: Order Management Executive
BASE SALARY RANGE (MIN): 7.000.000 VND
BASE SALARY RANGE (MAX): Negotiable
OFFICIAL INCOME: up to 12.000.000 VND
NUMBER OF VACANCIES: 1
WORKING TIME: 8-hour rotating working shifts
- 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
- 4.30 PM – 12.00 AM (Night Shift – Working Online from Home)
You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.
RESPONSIBILITIES
- Updating purchase details (order information and pricing) to internal databases.
- Tracking order deadlines and addressing any delays/order issues.
- Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
- Work closely with Customer Services and Freelancers to ensure all orders are captured & updated as required and to ensure accuracy.
- Review all modification orders for completeness and errors.
- Work with the sales team to mitigate any problems with orders to ensure accuracy.
- Work collaboratively and cooperatively with colleagues to accomplish shared goals.
- Process and ensure refund request policies including appropriate approval and documentation.
- Preparing detailed monthly reports on order status and freelancer performance evaluation.
- Forecast the hiring needs for the writing partner position.
REQUIREMENTS
- University graduate at any field with at least 1 years experience in office
- Fluent in English (especially reading and writing) – IELTS English certificate is strongly preferred;
- Strong working knowledge of Microsoft Office products (Excel, report)
- Self-driven and ability to work independently and work in a team environment;
- Attention to accuracy;
- Time management skills;
- Ability to work in a high-pressure environment;
- Be an overseas student or study at an international university located in Vietnam.
BENEFITS
- Monthly income up to 12,000,000 VND, including:
+ Basic salary: 7.000.000 VND – 9.000.000 VND
+ Monthly incentive from the second working month;: 1.000.000 VND – 3.000.000 VND
- Meal allowance: 30,000 VND/ full day.
- Parking allowance:12,000 VND/ full day.
- Weekend allowance.
- VVIP, VIP orders allowance.
- 13th-month salary bonus.
- Annual business bonus if the team meets the yearly target.
- Annual salary review.
- PVI healthcare insurance policy for employees working more than 1 year.
- Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
- Insurance in accordance with the Labor Law.
HOW TO APPLY
If you are interested in this position, please apply by sending your CV to hr@maas.vn and hrdept@maas.vn with the title [MAAS] – Position – Full name
Tel: 0899 488 588 (HR Dept)
RECRUITMENT PROCESS
After receiving your CV, we will take it into consideration thoroughly. If your background and experience meet the requirements, HR will contact you and arrange an interview schedule.
There are 2 rounds of interviews as follows:
- The 1st round: You will be interviewed by the HRM and OC Leader within 30 minutes.
- Test your skills in English and Vietnamese.
- The 2nd round: You will discuss more details about the job with the CEO and COO within 30 minutes.
Want to work for a company that specializes in helping students in their study-life? Let’s join MAAS Edtech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is to operate an outstanding professional academic writing service to Students worldwide.
MAAS Edtech is seeking for a professional and passionate Order Management Executive to join our MAAS Team. The primary role of an Order Management Executive is to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.
JOB LEVEL: Junior
JOB ROLE: Order Management Executive
BASE SALARY RANGE (MIN): 7.000.000 VND
BASE SALARY RANGE (MAX): Negotiable
OFFICIAL INCOME: up to 12.000.000 VND
NUMBER OF VACANCIES: 1
WORKING TIME: 8-hour rotating working shifts
- 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
- 4.30 PM – 12.00 AM (Night Shift – Working Online from Home)
You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.
RESPONSIBILITIES
- Updating purchase details (order information and pricing) to internal databases.
- Tracking order deadlines and addressing any delays/order issues.
- Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
- Work closely with Customer Services and Freelancers to ensure all orders are captured & updated as required and to ensure accuracy.
- Review all modification orders for completeness and errors.
- Work with the sales team to mitigate any problems with orders to ensure accuracy.
- Work collaboratively and cooperatively with colleagues to accomplish shared goals.
- Process and ensure refund request policies including appropriate approval and documentation.
- Preparing detailed monthly reports on order status and freelancer performance evaluation.
- Forecast the hiring needs for the writing partner position.
REQUIREMENTS
- University graduate at any field with at least 1 years experience in office
- Fluent in English (especially reading and writing) – IELTS English certificate is strongly preferred;
- Strong working knowledge of Microsoft Office products (Excel, report)
- Self-driven and ability to work independently and work in a team environment;
- Attention to accuracy;
- Time management skills;
- Ability to work in a high-pressure environment;
- Be an overseas student or study at an international university located in Vietnam.
BENEFITS
- Monthly income up to 12,000,000 VND, including:
+ Basic salary: 7.000.000 VND – 9.000.000 VND
+ Monthly incentive from the second working month;: 1.000.000 VND – 3.000.000 VND
- Meal allowance: 30,000 VND/ full day.
- Parking allowance:12,000 VND/ full day.
- Weekend allowance.
- VVIP, VIP orders allowance.
- 13th-month salary bonus.
- Annual business bonus if the team meets the yearly target.
- Annual salary review.
- PVI healthcare insurance policy for employees working more than 1 year.
- Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
- Insurance in accordance with the Labor Law.
HOW TO APPLY
If you are interested in this position, please apply by sending your CV to hr@maas.vn and hrdept@maas.vn with the title [MAAS] – Position – Full name
Tel: 0899 488 588 (HR Dept)
RECRUITMENT PROCESS
After receiving your CV, we will take it into consideration thoroughly. If your background and experience meet the requirements, HR will contact you and arrange an interview schedule.
There are 2 rounds of interviews as follows:
- The 1st round: You will be interviewed by the HRM and OC Leader within 30 minutes.
- Test your skills in English and Vietnamese.
- The 2nd round: You will discuss more details about the job with the CEO and COO within 30 minutes.
