Đội ngũ chuyên gia

ORDER MANAGEMENT EXECUTIVE

Want to work for a company that specializes in helping students in their study-life? Let’s join MAAS Edtech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is ​to operate an outstanding professional academic writing service to Students worldwide.

MAAS Edtech is seeking for a professional and passionate Order Management Executive to join our MAAS Team. The primary role of an Order Management Executive is to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.

JOB LEVEL:​ Junior
JOB ROLE: Order Management Executive

BASE SALARY RANGE (MIN)​: 9.000.000 VND
BASE SALARY RANGE (MAX)​: Negotiable

OFFICIAL INCOME: up to 16.000.000 VND
NUMBER OF VACANCIES: ​1

WORKING TIME: 8-hour rotating working shifts

  • 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
  • 5.00 PM – 12.00 AM (Night Shift – Working Online from Home)

You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.

RESPONSIBILITIES

  • Updating purchase details (order information and pricing) to internal databases.
  • Tracking order deadlines and addressing any delays/order issues.
  • Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
  • Work closely with Customer Services and Freelancers to ensure all orders are captured & updated as required and to ensure accuracy.
  • Review all modification orders for completeness and errors.
  • Work with the sales team to mitigate any problems with orders to ensure accuracy.
  • Work collaboratively and cooperatively with colleagues to accomplish shared goals.
  • Process and ensure refund request policies including appropriate approval and documentation.
  • Preparing detailed monthly reports on order status and freelancer performance evaluation.
  • Forecast the hiring needs for the writing partner position.

REQUIREMENTS

  • University graduate at any fields with at least 2-year experience in office
  • Fluent in English (especially reading and writing) – IELTS English certificate is strongly preferred;
  • Strong working knowledge of Microsoft Office products (Excel, report)
  • Self-driven and ability to work independently and work in a team environment;
  • Attention to accuracy;
  • Time management skills;
  • Ability to work in a high-pressure environment.
  • Be an overseas student or study in an international university located in Vietnam;

BENEFITS

  • Monthly income: up to 16,000,000 VND, including:

           + Basic salary: 9.000.000 VND – 13.000.000 VND 

           + Monthly incentive: 1.500.000 VND – 3.000.000 VND 

           + Parking and meal allowance 

           + Weekend allowance (work 01 shift from home/ weekend and 01 day OFF/ weekend)

  • 13th-month salary bonus.
  • Insurance in accordance with the Labor Law.

HOW TO APPLY

If you are interested in this position, please apply by sending your CV to hr@maas.vn with title [MAAS]Position – Full name

Tel: 0899 488 588 (HR Dept)

24X7 SUPPORT

Available

To Get The Best Price

Chat With Our Experts

Chat now

IN A HURRY ?

Get a call back

Để lại thông tin để đội ngũ MAAS gửi tài liệu nhé !

Order now
Chat Now
Call Back
× How can I help you?