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ORDER MANAGEMENT SPECIALIST

Want to work for a company that specializes in helping students in their study-life? Let’s join MAAS Edtech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is ​to operate an outstanding professional academic writing service to Students worldwide.

MAAS Edtech is seeking for a professional and passionate Order Management Specialist to join our MAAS Team. The primary role of a Order Management Specialist is to to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.

JOB LEVEL:​ Junior
JOB ROLE: Order Management Specialist
WORK LOCATION: ​Binh Thanh District, Ho Chi Minh City
BASE SALARY RANGE (MIN)​: 9.000.000 VND
BASE SALARY RANGE (MAX)​: Negotiable
NUMBER OF VACANCIES: ​2

WORKING TIME: 8-hour rotating working shifts
We currently have 2 shifts available:

8.30 AM – 5.30 PM (Full-time Day Shift)

5PM – 12AM  (Full-time Night Shift) (Working Online from Home)

You will work in rotating shift with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.

Responsibilities

  • Updating purchase details (order information and pricing) to internal databases.
  • Tracking order deadlines and address any delays/order issues.
  • Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
  • Work closely with Customer Services and Freelancers to ensure all orders are captured & updates as required and to ensure accuracy.
  • Review all modification orders for completeness and errors.
  • Work with sales team to mitigate any problems with order to ensure accuracy.
  • Work collaboratively and cooperatively with colleagues to accomplish shared goals.
  • Process and ensure refund requests policies including appropriate approval and documentation.
  • Preparing detailed monthly reports on order status and freelancer performance evaluation.
  • Forecast the hiring needs for the writing partner position.

Qualifications

  • Highly Proficient in English (especially reading and writing) – IELTS English certificate is strongly preferred.
  • Proficient in computer skills, Microsoft Office (Excel, Word, PowerPoint).
  • Self-driven and ability to work independently.
  • University graduate at any fields.

Skills

  • Attention to accuracy.
  • Sense of urgency.
  • Strong working knowledge of Microsoft Office products, especially Excel.
  • Time management skills.
  • Ability to work in a high-pressure environment.
  • Ability to work in a team environment.
  • Interpersonal skills.
  • Organizational skills.

Benefits

  • Monthly Incentives
  • 13th month salary bonus.
  • Parking and meals allowance.
  • Insurance in accordance with the Labor Law.

 How to apply

  • Please apply by sending your CV to our email as: hr@maas.vn
  • Tel: 078.6868.705 (HR Dept)

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