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CUSTOMER SERVICE EXECUTIVE

MAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customized for our customer’s preferences and liking. 

MAAS Edtech is seeking a professional and passionate Customer Service Executive to join our MAAS Team.

BASE SALARY RANGE (MIN)​: 9,000,000 VND
BASE SALARY RANGE (MAX)​: Negotiable

OFFICIAL INCOME: up to 15,000,000 VND
NUMBER OF VACANCIES: ​2

WORKING TIME: 8-hour rotating working shifts

  • 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
  • 5.00 PM – 12.00 AM (Night Shift – Working Online from Home)

You will work in rotating shifts with your colleagues and have 1 day off per week

RESPONSIBILITIES

  • Respond promptly to customer inquiries and address any questions or issues customers may have via hotline, email, and social accounts.
  • Communicate with customers to understand their requests and confirm orders;
  • Handle customers’ complaints about services’;
  • Understand the company’s service packages in order to advise customers effectively;
  • Follow-up and control the order status;
  • Dealing with orders as per company policies, and procedures with customers;
  • Receive and input orders into the system;
  • Team up with co-workers to ensure proper customer service;
  • Work closely with the Order control department to operate orders successfully according to the deadline;
  • Collect customer data, feedback, and input into records;

REQUIREMENTS

  • Bachelor’s degree in any subject is acceptable;
  • 2-year experience in Sales, CS is preferred;
  • Thorough understanding of marketing and negotiating techniques;
  • Excellent knowledge of MS Office;
  • Be able to read and write emails in English;
  • Teamwork

BENEFITS

  • Monthly income up to 15,000,000 VND, including:

           + Basic salary: 9.000.000 VND – 12.000.000 VND 

           + Monthly incentive: 1.500.000 VND – 3.000.000 VND

        + Monthly Incentive from the second working month;

        + Parking and meal allowance;

        + Weekend allowance;

  • 13th-month salary bonus;
  • Insurance in accordance with the Labor Law;

HOW TO APPLY

If you are interested in this position, please apply by sending your CV to hr@maas.vn & hrdept@maas.vn with the title [MAAS] – position – Full name

Tel: 0899.488.088 (HR Dept)

 

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